Help us to help you

To make collection/ delivery effecient for our drivers

If possible please make a note with the store/ supplier that a driver from Delivermo will be picking up your item(s). We advise this so that the process is smooth for both customer and driver.

 

Your information

Please provide as much info/ notes about your collection/ delivery in the box "more info" when making a booking, this will make sure we can provide a smooth collection/ delivery service for you without any issues.



Collection/ pick up address & Delivery address

Please provide up to date address names and postcodes and any other notes- like front door/ garage/ vehicle colour or site directions/ name of person on site, so we can find you easily.

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Have your items ready

Please be considerate in where you have your items located ready for collection- can we gain access with a trolley if item is large and heavy.



Reduce size of item

​If your item is large and can be dismantled by hand this will help us load our vehicle safely and efficiently.

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Bag up green waste

We can only take away bagged green waste or half filled dumpy bags for ease of service.



Cancelling/ change a booking

We hope you don't have too, but we understand things can change. If you need to cancel or want to change a booking please contact us ASAP and we will do our best to help.

Due to administration/ debit/ credit card transaction costs any refund requests will incure a small fee of £5.00. This will be deducted from your original paid amount.